AdWords Callout Extensions Rolling Out to All Accounts

callout extensions

Callout extensions are coming out of beta and rolling into all accounts starting this week. This new extension type displays as 3 or 4 extra text snippets typically shown below the ad description body separated by “…”s.


Google’s direction on callout extensions is that they are meant to “callout” the unique selling propositions of a brand or its products. Facts, figures and dimensions (think numeric qualities) are encouraged though not especially enforced.

The Beta

Extensions are an area where Google focuses a tremendous amount of testing. Extensions have proven key  to increasing CTR’s, which for Google equates to revenue.  The typical threshold for releasing a new extension out of beta is that testing shows it provides at least a 10% lift in CTR across Google’s test.

In late July Google rolled out dynamic sitelinks . This means for accounts where manual sitelinks haven’t been applied,  Google will step in a force sitelinks to show and make sure then get that 10% lift in CTR. There were still some gaps though. Since Google no longer allows sitelinks that direct to the same destination url, some sites do not have content to support any (or many) sitelinks. This is particularly true on mobile devices where single-barrel funnels are not uncommon. By allowing these advertisers to take advantage of the extra real estate and messaging that sitelinks do, but without necessitating an actual link and supportive content, Google fills in more gaps that manual and dynamic sitelinks can’t address at increasing CTR’s.

Compared to other extension beta tests, the callout beta had a tight white-listing period of a couple weeks and short testing period of approximately 90 days starting in late May. I’m not surprised this one went from concept to test to production so quickly – it’s basically a no-brainer that these things would work.

Why? Because very few people click sitelinks. In the accounts I’ve worked on CTR’s for actual clicks to sitelinks tend to range between 1/500 to 1/10,000 impressions. Because of this, the use case for sitelinks has shifted away from actually assisting user’s various navigation intents, to simply increasing CTR to your headline by making your ad bigger and giving you more characters to sell your value propositions. Enter callouts, the sitelink without a link.

Some Results

I was able to participate in the callout beta in one account. Pulling an apples to apples comparison on all search impressions or sitelink impressions is tough here for a couple reasons.

  • Because this is a beta, it only showed on searches
  • Because multiple sitelinks (or callout extensions) can show on a single impression, there isn’t a way to segment the data and total it to 100%

So, in order to get a relative sense of performance. I pulled the data for all search campaigns, all search campaign top position impressions and all top position searches. I also pulled the total for the same period on my sitelinks. Here’s the results for 45 days:


Callouts show a 32% higher CTR than my sitelinks. This could be influenced by the fact that the avg. position is higher on the callout extensions and that they are only showing on searches. That said, from an implementation standpoint, my sitelinks have been highly optimized over time, whereas for the callouts, we just “slapped on” 5 snippets of text without much analysis behind it.

Though this data doesn’t empirically point to callouts performing better than sitelinks, there are some indicators that this is the case.

Best Practices

Like most extensions, callouts can be “mobile preferred” and scheduled. They are also feed based (like sitelinks and call extensions) such that editing one extension impacts all campaigns using that exact extension. You are able to apply them on the account, campaign and ad group level.

This ad group level application is particularly compelling to me.  I can forsee best practices evolving around tuning sitelinks to “campaign” level concepts (FAQa, About Us pages) and callouts to the more granular ad group concepts to take advantage of both approaches. The really powerful part though, is that callouts show in tandem with sitelinks. So, it’s not an either/or proposition. In the Shutter Stock example above, the cumulative character counts of their sitelinks and callouts total more than 100. These 2 extensions, where the advertiser controls the copy, cumulatively have more characters than the “core” ad text limit of 95.

Through thoughtful application of these 2 messaging tools,  you more than double your ad text. The most savvy advertisers will be thinking about this change in that way. By putting serious thought into your core messaging, your sitelink purpose and your callout purpose you can create messaging components that come together to double your copy and complement each other in meaningful and powerful ways.

Google has also added a new help document on managing the new callout extensions.

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Susan Waldes

SVP Client Services at Five Mill Marketing
Susan Waldes has worked in the search engine marketing industry since 1999; she joined Five Mill Marketing as SVP of Client Services in April 2014 after serving as Director of Client Services at 3Q Digital Susan has handled strategy for a multitude of high-profile eCommerce, Lead generation and start-up acquisition clients at her recent firms as well as in previous roles at ROI Revolution, Rockett Interactive and as an independent SEM consultant. Susan has a BFA from Savannah College of Art and Design. Susan has contributed insights about SEM and client relationships many highly regarded outlets including Search Engine Land, Certified Knowledge and Search Engine Watch. She has spoken on SEM, advanced retargeting practices and Enhanced Campaigns at several SMX conferences, Digital East and Leadscon.


  1. Steve Cameron says

    Interesting… however… since it appears that WE add the call outs – in the same way we add the sitelinks and yet don’t have to link to any corroborative section of our site – how will Google “police2 these call outs.

    I could claim almost anything – so for example – 99.99% customer satisfaction! – whereas there may be absolutely no data at all to support this claim. How does this work?

    Then there is the issue of ad position. With sitelinks we often see an increase in CTR – but since sitelinks only appear with ads in the top positions this is probably an effect, not a cause. I love taking up screen real estate – so anything that gives me extra space to push competitors down (or off) the page is “a good thing” – but I do wonder about ads that carry all extensions… if we add location, call, stielinks, call outs, review and social we could be looking at ads that run to a dozen lines or so…. there reaches a point where the ad becomes so busy the effect could be reversed and users simply get too confused.

    That said – it’s shiny and new – I want some……